Shipping
All Koumart ceramic pieces are prepared and shipped from Lesvos, Greece.
Orders are usually prepared for dispatch within 1–2 business days. As our ceramics are handmade, some pieces may require additional preparation time. Where this applies, it will be clearly stated on the product page.
We currently ship within Greece and selected European destinations.
Shipping costs and available delivery methods will be displayed at checkout before the order is completed. Delivery times depend on the destination and the selected courier service.
For deliveries within Greece, available payment methods may include card payment and cash on delivery, where supported.
International orders are payable by card.
Handmade products
Our ceramics are handmade, and small variations in shape, glaze, colour and surface are part of their individual character. These natural variations are not considered defects.
Product photographs are intended to represent each piece as accurately as possible, although colours may vary slightly depending on the screen or device used.
Returns & right of withdrawal
For standard products purchased online, customers within the European Union generally have the right to withdraw from their purchase within 14 days from receiving the goods, without providing a reason.
To request a return, please contact us at:
before sending any item back.
Returned products must be unused, undamaged and returned in their original condition and packaging.
Unless otherwise stated, the customer is responsible for the cost of returning an item when exercising the statutory right of withdrawal. Customers must be informed of this before purchasing.
Made-to-order and personalised pieces
The statutory right of withdrawal may not apply to products that are made specifically to order or clearly personalised for the customer. Where a product falls under this exception, this will be clearly stated on the relevant product page before purchase.
Damaged or incorrect orders
Because ceramics are fragile, every order will be carefully packed for transport.
If an item arrives damaged, defective or different from what you ordered, please contact us as soon as possible at info@koumart.com, including your order number and clear photographs of the item and packaging.
We will review the issue and arrange the appropriate replacement, refund or other remedy in accordance with applicable consumer law.
EU consumers also benefit from a minimum legal guarantee for goods that are faulty or not as advertised.
Refunds
Once an eligible return has been received and inspected, the refund will be processed using the original payment method.
Any applicable refund timing may depend on the payment provider or bank.
Business information
Seller: ΜΥΡΣΙΝΗ ΙΩΑΝΝΑ ΚΟΥΛΟΥΔΗ ΜΟΝ. ΙΚΕ
Trading name: Koumart
Location: Lesvos, Greece
Email: info@koumart.com
G.E.MI. number: 160103642000